Shipping policy
At Dr. Pen Mall, we're committed to providing our customers with a seamless, hassle-free shopping experience. To ensure your order arrives promptly and safely, we partner with USPS shipping carrier.
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Processing Time
Orders typically take 1-2 business days to process after receiving your order. Please allow additional time for tracking information to be updated due to possible delays with local couriers. Orders are not processed on Saturdays and Sundays.
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Shipping Time
We ship from our warehouse as quickly as possible. Once your order has shipped, we'll send a shipping confirmation email to your email address.
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Changing Your Shipping Address
There is no fee to change your shipping address until we provide you with a tracking number.
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Order Tracking
If you're registered with Dr. Pen Mall, you can track your order, shipping, and handling information in your account. If you're not registered on our website, you can track your order here using your order number and email address.
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Order Cancellation
If you wish to cancel your order before it ships, please contact us immediately for a full refund without additional processing fees. After the product is shipped, our standard return policy will apply.
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Shipping Details
All orders are eligible for free and tax-free shipping. We currently only ship to the United States and do not ship to other regions.
Delivery Country/Region: United States
Estimated Handling Days: 1-2 business days
Estimated Shipping Days: 3-8 business days
Fee: Free Shipping
Notes:
Handling Days: Handling Days indicate the time it takes for the package to leave our warehouse.
Shipping Days: Shipping Days indicate the time it takes the carrier to deliver the product to the customer. Actual delivery date may vary due to various factors, including shipping delays and weather conditions.
For any shipping questions, please contact us:
Dr. Pen Mall
Website: www.drpenmall.com
Email: songfengling1002@gmail.com
Phone: +86 13417323334
Business Address:
Room 201-1, B2469,
No. 2-3 Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China 510660
Business Hours:
Monday–Friday: 9:00 AM–6:00 PM (UTC+8)
Saturday–Sunday: Closed