Contact Us | Dr. Pen Mall
Contact Dr. Pen Mall
Have a question about a Dr. Pen product, cartridge compatibility, an existing order, shipping, returns, or warranty support? Our customer service team is here to help.
You can contact us using the details below or send us a message through the contact form on this page.
Business Hours
Customer Service Hours
Monday–Friday
9:00 AM–6:00 PM (UTC+8)
9:00 AM–6:00 PM (UTC+8)
Business Address
Room 201-1, B2469, No. 2-3 Yingcai Street,
Tianhe District, Guangzhou,
Guangdong, China 510660
Tianhe District, Guangzhou,
Guangdong, China 510660
Contacting Us About an Order?
To help us assist you more efficiently, please include the following information in your message where applicable:
- Your order number
- The email address used when placing the order
- The product or cartridge model involved
- A brief description of your question or issue
- Photos or video if your enquiry concerns a product issue
We aim to respond to customer enquiries as soon as possible during normal business hours. Messages received outside business hours, weekends, or public holidays may be answered on the next working day.