Track Your Dr. Pen Mall Order
Once your order has been dispatched, you can use the tracking information provided in your shipping confirmation to follow the progress of your delivery.
Choose one of the tracking options below. You can check your order through your Dr. Pen Mall account and Shopify order status, or use YunExpress tracking when your shipment has been sent with YunExpress.
Choose a Tracking Method
How to Track Your Order
Check Your Shipping Email
After your order is dispatched, check the shipping confirmation email sent to the email address used when placing your order.
Find Your Tracking Number
Your shipping confirmation normally includes your carrier information and tracking number when tracking is available.
Follow Your Shipment
Use your Dr. Pen Mall order status page or the carrier tracking service to check the latest available shipping updates.
Tracking Through Your Dr. Pen Mall Order
Shopify provides an order status page for shipped orders. When tracking information has been added to your shipment, you can access available delivery updates from your order status page or shipping confirmation email.
If you placed your order without signing into an account, use the order link in your confirmation or shipping email to access your order information.
Tracking a YunExpress Shipment
Some international Dr. Pen Mall orders may be shipped using YunExpress. YunExpress tracking numbers commonly begin with YT.
If your shipping confirmation identifies YunExpress as the carrier, copy your tracking number and enter it into the official YunExpress tracking platform.
During international delivery, YunExpress may work with a local delivery carrier for the final stage of the shipment. When available, additional last-mile tracking information may appear in the YunExpress tracking results.
Tracking Information Not Showing Yet?
Tracking information may not appear immediately after a shipping confirmation is created. Please check again later if your tracking number has recently been issued.
If you continue to have difficulty locating your shipment, contact us with your order number and tracking number.
Order Tracking FAQ
Where can I find my tracking number?
Your tracking number is normally included in the shipping confirmation email sent after your order has been dispatched. You may also be able to view it from your Dr. Pen Mall order page.
Can I track my order through Dr. Pen Mall?
Yes. When tracking information has been added to your order, you can access the available shipping status through your customer account or the order status link included in your Shopify order and shipping notifications.
How do I track a YunExpress order?
Copy the YunExpress tracking number from your shipping confirmation and enter it at the official YunExpress tracking platform .
Why has my tracking information not updated?
Carrier tracking can take some time to update after a parcel is dispatched or transferred between logistics facilities. Please check the tracking page again later for the latest carrier information.
Why do I see another carrier in my tracking information?
International shipments can involve more than one logistics provider. A local carrier may handle the final stage of delivery after the shipment reaches the destination country.
Need Help with Your Shipment?
If you cannot locate your tracking information or have a question about your delivery, please contact our customer service team. Include your order number and tracking number where available so we can assist you more efficiently.
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